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ISO 18295-1:2017 Certified Global Delivery Center
State-of-the-Art Infrastructure
Presence in 4 Countries
10+ Years of Industrial Experience
Thinking of Outsourcing Call Center Operations Lead Generation Operations Appointment Setting Operations Tech Support Operations Chat Support Operations Order Processing Operations Payroll Management Operations HRM & Recruitment Operations ?
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Hire Business Process Outsourcing (BPO) Services
Do you think outsourcing your operations can benefit your business? Having years of experience in the provision of business process outsourcing solutions, we are perfectly positioned to carry the mantle. Our premium BPO services have helped numerous clients improve their customer service. Our global offshore support allows us to fully harness the unique financial and technological competitive advantages that countries have to offer. Oftentimes, it has also a…
Outsourcing, per se, is a prime survival option for small businesses during a recession. The key to surviving a recession is to manage costs and cash flow immaculately. If small businesses save money and accelerate the workforce, Capital BPO will be able to ascend dramatically; this can only happen through outsourcing. Therefore, small and medium businesses who want to concentrate on building their business can save time, money, as well as stress by utilizing our trusted BPO services for a variety of demands…
Quick Facts.
We focus on strategic planning and utilizing technology to satisfy business needs
200+
In-House Exectives
700+
Active Clients
5000+
Successful Projects
Testimonials.
Get the best out of Outbound Call center Outsourcing
Our specialized operations include HRM & Recruitment Operations, Appointment Setting Operations, Order Processing Operations, and Payroll Management Operations. These services are designed to help businesses focus on core competencies while we handle critical but time-intensive processes with utmost efficiency.
Do you want to generate more business but don’t have the right internal resources to do so? Then outbound call center outsourcing is just what you require. It can help you with a wide range of outbound activities and provide you with knowledge and skills. Our outbound sales call center provides a plethora of opportunities to companies looking to expand their business and improve revenue. Capital BPO enable businesses to communicate with their customers while keeping expenses low, all under our reliable BPO Services.
The Finest Inbound Customer Care Services
We realize that people only buy products and services when they are approached by a certified agency. We are committed to generating more business for our clients. We will help you get any message across to your customers effectively and efficiently. Our experienced workforce specifically works on your tasks solely and uses customer-specific expertise to contact customers and prospects on your behalf. Our BPO services have proven strategies that help our customers scale and reach their growth.
Capitol BPO’s inbound customer care center is all you need to keep the standard of your services up to the mark. Catering to the never-ending queries about your services or products, our quality inbound call center services will ensure that your customers will be satisfied with and dependent on your services and products. If you do not want to overburden your employees by attending thousands of calls, our inbound BPO services are well worth it.
Increased Client Satisfaction & Sales via Call center QA!
We also provide dedicated Lead Generation Operations and Tech Support Operations to assist businesses in generating more prospects and resolving technical queries. Additionally, our Chat Support Operations ensure quick and effective communication with customers, improving satisfaction and loyalty.
For a business to succeed, it must be readily available to its customers. In this way, we will help your customers reach you faster. We have capable agents who can provide comprehensive solutions for all customer queries at our contact center.
Key Performance Indicators
From Call Center Operations to Payroll Management Operations, we offer comprehensive services to meet your business needs. Trust Capitol BPO to be your partner in achieving operational excellence.
Live analytics
With our QA analytics, one can identify and analyze the strengths and shortcomings of their operations. This automated analysis has become part and parcel of our BPO service projects.
Stringent Compliance Standards
We help formulate policy guidelines to control any misdemeanor and ensure consumer privacy and security. Moreover, we monitor the performance in accordance with the given guidelines.
In-Person Reviews
In case of any problem, we hold meetings with our professionals to explain how the problem is affecting their work and how we can improve. Our quality assurers are trained to make employees feel comfortable while receiving feedback, ensuring that our BPO services consistently deliver excellence.
FAQs
Do people have to pay phone fees when calling your inbound center?
Once you have hired us for inbound call center services, your phone calls are toll-free.
What is the difference between inbound and outbound calls?
In an outbound environment, agents call targeted customers to sell or promote products and/or services of clients whereas in an inbound environment agents take calls from customers that are routed to their numbers.
How do clients come to know about the performance of our call center operations?
As an ISO certified call center, we consider monitoring as a crucial aspect of our operations. We have the capacity to share same-day reporting to address any urgency. Alternatively, we share reports in accordance with the service level agreements.
What are the timings of call center?
We are open 24 hours a day, seven days a week, even on holidays! This is because we realize we can be of value to our clients at this crunch time!
What is your pricing mechanism for outsourcing call center campaigns?
We charge on a per-seat-per-hour basis. Fill up the form to get a free quote.
Do you outsource call center campaigns to other businesses?
No, we have multiple offices in Asia and America consisting of over 200 nodes to handle calls. In-house employees are easy to manage and communicate with.
Tell us something about your infrastructure?
All of our premises are well equipped with the latest servers, systems, routers, switches and monitoring mechanisms to cater to any requirement of client.
Why should we outsource our project to you?
There are many benefits of outsourcing your projects to certified professionals. To name a few:
- Cost reduction
- One-stop solutions
- Time flexibility
What is your hiring process?
Through a rigorous process, we hire agents that either has a successful track record of customer service or display a natural talent for the field. Our trainers provide them with technology, product, and service level training. Every employee needs to graduate NHT (New Hire Training) before we take them on board.
Can we shortlist candidates for our campaign virtually?
Yes, we allow our clients to shortlist candidates from the pool.
How and when do you charge payment?
We send invoice to client every month. We charge 50% up front and rest of the amount at the last day of 2nd week. We are open to discuss your special requests.
Can we get a free trial for the call center campaign?
We don’t offer any trial usually.
Are your agents multi-linguistic?
Depending upon your region, we may offer services in a language other than English.
How many calls can you take on daily basis?
Thanks to our modern system, our agents can easily take hundreds of calls simultaneously.
Any specific industry Capitol BPO serves?
We serve all kinds of industries such as E-commerce, Insurance and energy.
How can I trust that you represent my company?
Voice analytics technologies allow call center managers to oversee calls in real-time and train or guide call center agents while they are interacting with customers. But our customers can listen to the recordings of agents talking with customers.
What are the main features of your monitoring software?
We use modern monitoring software to provide our clients with the detailed analysis of our performance.
Do you charge any additional fee for call monitoring serice?
No, it comes free with our entire services.
