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ISO 18295-1:2017 Certified Global Delivery Center

State-of-the-Art Infrastructure

Presence in 4 Countries

10+ Years of Industrial Experience

Thinking of Outsourcing Call Center Operations Lead Generation Operations Appointment Setting Operations Tech Support Operations Chat Support Operations Order Processing Operations Payroll Management Operations HRM & Recruitment Operations ?

Fill out the form below to get free quotation and consultation:

Hire Business Process Outsourcing (BPO) Services

Do you think outsourcing your operations can benefit your business? Having years of experience in the provision of business process outsourcing solutions, we are perfectly positioned to carry the mantle. We have helped numerous clients improve their customer service. Our global offshore support allows us to fully harness the unique financial and technological competitive advantages that countries have to offer. Oftentimes, it has also allowed us to aid our clients’ business expansion beyond borders. Our back-office support is vastly experienced and trained to meet and exceed the expectations of clients.

Outsourcing, per se, is a prime survival option for small businesses during a recession. The key to surviving a recession is to manage costs and cash flow immaculately. If small businesses save money and accelerate the workforce, they will be able to ascend dramatically; this can only happen through outsourcing. Therefore, small and medium businesses who want to concentrate on building their business can save time, money, as well as stress by outsourcing a variety of demanding tasks.

Quick Facts.

We focus on strategic planning and utilizing technology to satisfy business needs

200+

In-House Exectives

700+

Active Clients

5000+

Successful Projects

Testimonials.

"Relieable is the Word."

Never before had I experienced a surge in growth as rapidly as I did with Capital BPO. Their automation and seamlessness is truly unmatched!

Deon Thomas.

CTO, Consult

"Absolutely Marvelous!"

With the BPO company growing so fast, our company has ushered in a new era. Capital BPO has allowed us both flexibility and price.

Mr. DeAndre Myers.

CEO, Talk

"Pleasure to Work With!"

When I was in doubt whether a small investment would bring me tenfold of the value through shortcuts, I decided to give Capital BPO services a shot.

Omar Gillespie.

CEO, Financial Advisors

Get the best out of Outbound Call center Outsourcing

Do you want to generate more business but don’t have the right internal resources to do so? Then outbound call center outsourcing is just what you require. It can help you with a wide range of outbound activities and provide you with knowledge and skills. Our outbound sales call center provides a plethora of opportunities to companies looking to expand their business and improve revenue. They enable businesses to communicate with their customers while keeping expenses low.

We realize that people only buy products and services when they are approached by a certified agency. We are committed to generating more business for our clients. We will help you get any message across to your customers effectively and efficiently. Our experienced workforce specifically work on your task solely and use customer-specific expertise to contact customers and prospects on your behalf. Our strategies have proved to help our customers scale and reach their growth and retention goals.

The Finest Inbound Customer Care Services

Capitol BPO’s inbound customer care center is all you need to keep the standard of your services up to the mark. Catering to the never-ending queries about your services or products, our quality inbound call center services will ensure that your customers will be satisfied with and dependent on your services and products. If you do not want to over-burden your employees from attending thousands of calls, our inbound call center outsourcing is well worth it.

For a business to succeed, it must be readily available to its customers. In this way, we will help your customers reach you faster. We have capable agents who can provide comprehensive solutions for all customer queries at our contact center.

Increased Client Satisfaction & Sales via Call center QA!

Call center QA (quality assurance) is necessary to ensure quality in your communication with customers. Being able to hold effective calls improves your ability to convince customers to buy your product or service and resolve any complaints that they may have. After years of research and analysis of numerous procedures, Capitol BPO has established a unique call monitoring mechanism. These call quality monitoring methods encompass all aspects of monitoring, and we strive for improvement at every stage.

We replace the often-seen hierarchy mechanism with a set of established requirements, allowing each team to work autonomously and contribute to the firm as a whole while executing specialized responsibilities. Our well-designed and structured process flow achieves high-quality standards and success rates.

Key Performance Indicators

We partner with top-performing subject matter experts to set performance benchmarks like service level or average call handle time rates. Once those are set, we routinely measure whether those benchmarks are met.

Live analytics

With our QA analytics, one can identify and analyze the strength and shortcomings. This automated analysis has become part and parcel of any project.

Stringent Compliance Standards

We help formulate policy guidelines to control any misdemeanor and ensure consumer privacy and security. Moreover, we monitor the performance in accordance with the given guidelines.

In-Person Reviews

In case of any problem, we hold meetings with our professionals to explain how the problem is affecting their work and how they can improve. Our quality assurers are trained in making employees feel comfortable while receiving feedback.

FAQs

Do people have to pay phone fees when calling your inbound center?

Once you have hired us for inbound call center services, your phone calls are toll-free.

What is the difference between inbound and outbound calls?

In an outbound environment, agents call targeted customers to sell or promote products and/or services of clients whereas in an inbound environment agents take calls from customers that are routed to their numbers.

How do clients come to know about the performance of our call center operations?

As an ISO certified call center, we consider monitoring as a crucial aspect of our operations. We have the capacity to share same-day reporting to address any urgency. Alternatively, we share reports in accordance with the service level agreements.

What are the timings of call center?

We are open 24 hours a day, seven days a week, even on holidays! This is because we realize we can be of value to our clients at this crunch time!

What is your pricing mechanism for outsourcing call center campaigns?

We charge on a per-seat-per-hour basis. Fill up the form to get a free quote.

Do you outsource call center campaigns to other businesses?

No, we have multiple offices in Asia and America consisting of over 200 nodes to handle calls. In-house employees are easy to manage and communicate with.

Tell us something about your infrastructure?

All of our premises are well equipped with the latest servers, systems, routers, switches and monitoring mechanisms to cater to any requirement of client.

Why should we outsource our project to you?

There are many benefits of outsourcing your projects to certified professionals. To name a few:

Cost reduction
One-stop solutions
Time flexibility

What is your hiring process?

Through a rigorous process, we hire agents that either has a successful track record of customer service or display a natural talent for the field. Our trainers provide them with technology, product, and service level training. Every employee needs to graduate NHT (New Hire Training) before we take them on board.

Can we shortlist candidates for our campaign virtually?

Yes, we allow our clients to shortlist candidates from the pool.

How and when do you charge payment?

We send invoice to client every month. We charge 50% up front and rest of the amount at the last day of 2^nd week. We are open to discuss your special requests.

Can we get a free trial for the call center campaign?

We don’t offer any trial usually.

Are your agents multi-linguistic?

Depending upon your region, we may offer services in a language other than English.

How many calls can you take on daily basis?

Thanks to our modern system, our agents can easily take hundreds of calls simultaneously.

Any specific industry Capitol BPO serves?

We serve all kinds of industries such as E-commerce, Insurance and energy.

How can I trust that you represent my company?

Voice analytics technologies allow call center managers to oversee calls in real-time and train or guide call center agents while they are interacting with customers. But our customers can listen to the recordings of agents talking with customers.

What are the main features of your monitoring software?

We use modern monitoring software to provide our clients with the detailed analysis of our performance.

Do you charge any additional fee for call monitoring serice?

No, it comes free with our entire services.

Let’s Read!

Call Center

The Ultimate Guide to Business Process Outsourcing (BPO) Services – All You Need to Know

Business Process Outsourcing or BPO is a common business practice used by many major players in every market. But what exactly is business process outsourcing? How does it work? How can it benefit you? All of these questions are of equal importance for your business. In this guide, we’ll go over the various types of […]

July 10, 2024/0 Comments/by seo-metrics

Call Center

Key benefits of BPO Service that you can avail any time.

The argument for business process outsourcing is a simple one. While clients specialize in their own products, the providers of BPO specialize in online services and thus bring the following benefits on the table: 1-Extended Hours BPO companies are used to working long hours and handling extended call volumes. As a result, hiring them will […]

August 24, 2021/1 Comment/by development

Call Center

What are BPO Services?

In today’s fast-paced business environment, efficiency and productivity are paramount for success. Businesses continually seek ways to streamline their operations and reduce costs while maintaining high-quality service. One effective solution that has gained significant traction is Business Process Outsourcing, commonly known as BPO services. But what exactly are BPO services? This blog will explore the […]

October 2, 2024/0 Comments/by seo-metrics

Let’s create new business avenues in post pandemic-hit era.

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24/7 Live Support

Thinking of Outsourcing Call Center Operations Lead Generation Operations Appointment Setting Operations Tech Support Operations Chat Support Operations Order Processing Operations Payroll Management Operations HRM & Recruitment Operations ?

Hire Business Process Outsourcing (BPO) Services

Quick Facts.

Testimonials.

Get the best out of Outbound Call center Outsourcing

The Finest Inbound Customer Care Services

Increased Client Satisfaction & Sales via Call center QA!

Key Performance Indicators

Live analytics

Stringent Compliance Standards

In-Person Reviews

FAQs

Let’s Read!

Recent Blogs

The Ultimate Guide to Business Process Outsourcing (BPO) Services – All You Need to Know

Key benefits of BPO Service that you can avail any time.

What are BPO Services?

Let’s create new business avenues in post pandemic-hit era.

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