Capital BPO’s Help For Healthcare Providers.
Healthcare is often targeted at people who are not the most tech-savvy. This means that the customers often need assistance with booking appointments and remembering what was told to them during those. This is why it is highly beneficial for companies to have a call center dedicated to assisting their clients.
It is no secret that any service provision related to health care requires accuracy and mastery of subject. Capital BPO has qualified support experts who are well capable of assisting patients. Realizing health help may be required at any time, we run three shifts a day and keep our call center open 24 hours a day, seven days a week. Also, all our staff has been trained to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Appointment Scheduling
We provide dependable appointment scheduling and rescheduling services. Alongside, our experts also call patients to give reminders of appointments.
Inbound Service Support
If customers have any concerns or need any help relating to your healthcare provision, they would be able to contact us. Our workers are available round the clock to answer patients’ calls.
Pharmacy Assistance
Capital BPO offers its premium expertise to pharmacies. Whether online or in-person we make sure all medical needs and inventory is readily supplied.
Follow Up
We have successfully conducted follow-up surveys to help you evaluate customer satisfaction. Our reports include actionable insights that help you improve your business.
FAQ’S
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Faq 2
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