Do you have trouble marketing your products and services? Your website is available 24/7, but how about your customer experience? Your company is at risk of losing customers if you are not available to answer queries and assist them. Support solutions allow you to promote your products in the market you want to reach for the least amount of effort.
In this article, we will highlight the amazing chat software that allow companies to meet the highest standards.
Smartsupp
Smartsupp is an excellent for monitoring the behavior of customers. It records how each customer is moving around your company’s website. Alongside, its web dashboard allows you to analyze and track progress with customers.
Yet another reason for choosing Smartsupp is that it supports small businesses. If you are managing a website that has few users and have basic requirements, Smartsupp will not charge you for the first three agents that use the software.
For all the aforementioned reasons, a lot of companies use Smartsupp. In fact, as many as 9000 websites utilize the solution!
Intercom
Intercom consists of bots designed to qualify customers. If the customer has a simple query that can be answered by the bot, it removes the need for human support. Even if the query does require human support, Intercom is able to transfer the customer to the specific department the query relates to. Fortunately, Intercom does allow a 14-day trial to help companies like yours realize just how amazing the tool is! Roughly, more than 20,000 businesses take a leverage of Intercom.
Zendesk
With a client base of over 200,000 businesses, Zendesk ranks among the most popular software. Its ease of use is, perhaps, its biggest strength. The tool is easy to learn. Alongside, agents can start using it just a few hours after their company subscribes to it. Leading companies like Venmo, Shopify, Slack, and Uber use the software. Yet another reason for Zendesk’s success is its outreach to people of diverse backgrounds. It features knowledge base and self-service tools in as many as 40+ languages. Zendesk offers a trial plan for free for a month – twice the duration of Intercom’s trial period. More than 80,000 people around the globe use Zendesk.
We hope this blog helps you choose the best chat support software for your company. Truth be told, all of the aforementioned are quality tools and you cannot go wrong either way! We wish you the best of luck with all your endeavors!
