Outsource live chat support to Capitol BPO for seamless communication.
Capital BPO aims to provide quality BPO live chat support, delivering customized solutions. We provide guidance to help you improve your market reach, increase the number of visitors to your website, and reduce visitor drop-offs. Our experienced professionals can provide your clients with any help they need.
Our BPO Services, including HRM & Recruitment Operations, are designed to meet the needs of modern businesses. We specialize in Appointment Scheduling Operations and Order Fulfillment Operations, ensuring efficient workflows. Additionally, we provide reliable Payroll Management Operations, helping you stay focused on growth while leaving complex tasks to our specialists.
Encryption
We use software with the latest data protection measures that give our clients the confidence that communication will remain secure.
With Bots Or Without Bots
Our BPO live chat support includes options for live agents and personalized bots to meet your requirements. This makes our support more understanding when the customer is in trouble and strong when the issue at hand is difficult.
Check And Balance
By providing comprehensive initial and ongoing training, we prepare our employees to not only make the most of the tools at hand but also excel in customer-facing roles. We monitor the performance of every agent to maintain high standards.
Multi-Language Support
Thanks to major advancements in IT, we use an environment that fully supports multiple languages spoken across the world.
The attributes of outsourcing chat support to the third party!
Here are the benefits you get when you outsource chat support:
- Higher Conversion Rates: A major advantage of outsourcing chat support is that it allows you to increase your conversion rates, effectively turning prospects into long-term clients.
- Seamless Experience: By outsourcing chat communication, you can provide an excellent user experience to your prospects and customers by getting their questions answered quickly, politely, and thoroughly.
- Continuous Support: With a remote chat team available 24/7 to address any concerns.
Our Lead Generation Operations and Tech Support Operations ensure you connect with the right audience while resolving customer queries efficiently. Moreover, our Call Center Operations work alongside chat support to deliver a complete solution for customer engagement.
With BPO live chat support, you can improve customer satisfaction, simplify operations, and focus on growing your business without compromise.
FAQs
Do I have to wait for a long time to get connected with chat support agent?
No, the average wait time to get to a chat support agent is negligible, often lesser than one minute.
Does it take very long for a problem to be resolved on chat compared to a call?
We are able to resolve problems over the chat as quickly as on-call. However, if the problem is too complicated to be discussed on chat, we can also shift the mode of communication from chat to call or video chat during the conversation.
Am I charged anything when I contact an agent?
Once we are hired to provide chat support, we do not charge any additional per-chat fee.
How do you select your chat support team?
We have a rigorous selection process for our chat support professionals. People who either show talent to perform exceptionally well or have a proven track record in their respective domains are chosen.
