Outsource live chat support to Capitol BPO for seamless communication.
We aim at providing quality live chat support, delivering bespoke solutions. We provide guidance to help you improve your market reach, increase the number of visitors to your website, and reduce visitor dropouts. Our experienced experts can provide your clients with any assistance they require.
Encryption
We use software with latest encryption that gives our clients the confidence that communication will remain in safe hands.
With Bots Or Without Bots
We have options of live agents and customized bots to meet your needs. This makes our support more empathetic when the customer is in distress and robust when the issue at hand is complicated.
Check And Balance
By providing extensive initial and ongoing training, we equip our employees to not only make the most out of the tools at hand but also excel in customer-facing roles. We monitor the performance of every agent to maintain high standards.
Multi-Language Support
Thanks to huge advancements in IT, we use environment that fully supports multiple languages, spoken across the globe.
The attributes of outsourcing chat support to the third party!
Here are the perks you get when you outsource chat support:
- High Conversion Rates: An attractive benefit of outsourcing chat support is that you give a shot to raise your conversion rates, readily converting prospects into long-term clients.
- Smooth Experience: With the outsourcing of chat communication, you can offer a superior user experience to your prospects and customers by getting their queries answered immediately, respectfully, and diligently.
- Uninterrupted Support: With a remote chat team available all the time to clarify any doubt at any time.
FAQs
Do I have to wait for a long time to get connected with chat support agent?
No, the average wait time to get to a chat support agent is negligible, often lesser than one minute.
Does it take very long for a problem to be resolved on chat compared to a call?
We are able to resolve problems over the chat as quickly as on-call. However, if the problem is too complicated to be discussed on chat, we can also shift the mode of communication from chat to call or video chat during the conversation.
Am I charged anything when I contact an agent?
Once we are hired to provide chat support, we do not charge any additional per-chat fee.
How do you select your chat support team?
We have a rigorous selection process for our chat support professionals. People who either show talent to perform exceptionally well or have a proven track record in their respective domains are chosen.
