Outsource 24/7 Tech Support to Capital BPO to Stay Connected with the Experts to resolve Technical Glitches.
Do you want to outsource your online tech support to a certified IT support department for any reason? With us, you get 24/7 technical support service from a team of qualified professionals. It is a great idea to take advantage of the IT help desk services of the certified support team. We understand how important it is for your day-to-day operations to make optimum use of IT.
We provide a single point of contact for your company, ensuring that technical difficulties are resolved accurately and thoroughly so that your company can continue operating without delays. We take pleasure in providing customers with state-of-the-art remote IT support that can be tailored to their business needs.
To achieve optimal efficiency, we follow the three-tiered model of IT tech support. A client can choose one or multiple technical support outsourcing services to Capitol BPO.
Level 1 Tech Support
Level 1 live tech support helpers are the ones interacting with customers. To ensure a positive customer experience, these friendly, responsive & knowledgeable professionals have been extensively trained to excel at customer-facing roles. They perform instant and simple help, like (un)installing software applications and solving password resetting problems.
Level 2 Tech Support
Problems that cannot be resolved at tier 1 are escalated to tier 2. Our tier 2 computer support staff is quick at understanding and acting on the customer-problem briefs provided by the level 1 staff. Our tier 2 tech support team is also trained to face customers when necessary. The problems tier 2 staff resolves include software and hardware compatibility issues.
Level 3 Tech Support
When customer complaints are due to an overly complicated and unforeseen problem, tier 3 tech support comes in. Tier 3 staff may institute highly sophisticated changes, including ones in product design. Qualified computer support technicians will remain at the client’s disposal. They are backed not only by extensive knowledge and experience but also by the best tools in the market.
Worldwide Asterisk Support by Capitol BPO.
Asterisk is an advanced open-source framework for creating reliable voice communication platforms for businesses worldwide. Its free accessibility has made it popular around the globe. However, many businesses still do not know how to get the best out of it. You can empower your business communications if you choose the ideal asterisk support services.
We provide IT support services to a wide range of businesses. From smaller to big corporations, our expertise and experience ensure that our customers are provided with effective and efficient solutions for Asterisk design and setup. We provide comprehensive Asterisk support to cover every aspect of your daily VOIP communication. With us, you can rest assured that your business communications needs will be met by knowledgeable Asterisk experts.
Global Asterisk Expertise
Specializing in providing remote operations all around the globe, we are well equipped to serve any kind of asterisk need. No matter where in the world you are, we can help you make full use of the open-source framework.
Version Flexibility
We provide support for all versions of Asterisk. We welcome our clients to ask for implementation and support of any version that best fits their needs and we will adjust accordingly.
Asterisk Video Support
Videos are known to transmit information more effectively. We will use screen-sharing features to train and resolve any kind of issue related to Asterisk.
Up-To-Date Knowledge
Asterisk, like any other mainstream software, is evolving rapidly. Our experts continually research the latest features introduced in the software to help their clients make the most out of it.
FAQs
Why do we need Asterisk support?
Asterisk is one of the leading opensource voice communication systems around the globe that enables smooth communication over VoIP.
What are the differences between your multiple Asterisk support offerings?
We offer support for single and multiple systems. This support can be installation or troubleshooting or both.
Is Asterisk still in demand?
Yes. Today, over 2 million entities are using asterisk-based systems with great effect.
Are your helpdesk agents certified?
Our tech support agents are well-trained and certified to resolve any kinds of queries that come under the umbrella of tech support.
How will you ensure on-time resolution of queries?
We use state-of-the-art tools to log and track every query we receive from customers. Our help desk agents remain in touch with the clients till the resolution of their queries.
